At this time, all sales on www.cleolam.com are final. Due to the finality of your purchase, please note the measurements and scale of all jewelry before purchasing. We recommend you to visit a local jeweler to have your size measured before placing your order. We are here to help and will be more than happy to talk you through everything or provide you with additional photos or videos before making a purchase. Please send us an email at jewelry@cleolam.com with any prior questions or concerns. In the event of a manufacturing defect or if you received an item in error, please email us at cs@cleolam.com within 48 hours of receiving your shipment and we will get back to you.